Total Triage

You don't have to join the morning rush to reach your GP. 

There are quick and easy ways to get in touch, and get the care you need. 

Choose the recommended routes below to avoid the queues. 

However you contact us, a healthcare professional will assess your request in the same way, as soon as possible. 

Our aim is to give everyone fair and equal access to care.

Recommended ways to contact us

Request an appointment using the link on our website (here)

Please note our online form is open from 7am - 12 noon Monday - Friday excluding weekends and Bank Holidays.

 Use the NHS App - request repeat prescriptions & view appointments

Call or Visit one of our surgeries (contact details and opening hours here)

Our reception team are avilable to help with your enquiries and can complete the form over the phone with you. They will require some information to help them complete the form.

 Cloud based phones - we have a new phone system. This will hopefully help our staff to manage calls more efficiently. The new system has a call back feature so patients no longer need to wait on the phone in the queue.

Please note there will still be peak times where our phonelines remain very busy.

Pharmacy First service - 

Your local pharmacy now see and treat 7 common conditions without needing a GP surgery appointment.

Sinusitis adults and children over 12 years.

Sore throat adults and children over 5 years.

Infected insect bite adults and children over 1 year.

Impetigo adults and children over 1 year.

Shingles adults ages over 18 years.

Urinary tract infection women, aged 16 - 64 years.

If you have symptoms for one of the above please try contacting your local pharmacy before your GP surgery.

This will allow more appointments for patients with other conditions.

Social Prescribing service

Social prescribing is when residents are linked to local community groups and services to enable them to develop skills and confidence to improve their self care and tackle the social causes of ill health and wellbeing.

Who is social prescribing for?

The service is for all adults (18+) who are North Lincolnshire residents in need of information, advice and support to cope with everyday life.

Social prescribing focuses on:

• Supporting people to cope with their long-term conditions; or those of someone they may care for; increasing independence to enable and empower people to self-manage their own health and wellbeing
• Reducing social isolation; supporting those who are feeling lonely and looking for social opportunities to get more involved in the community
• Signposting people with social, emotional or practical needs to a range of local services, often provided by the voluntary and community sector
• Promoting a holistic approach to health and wellbeing by focusing on the wider determinants of health and supporting people to access relevant services e.g., housing, welfare advice and employment programmes, as well as health promotion services such as smoking cessation and physical activity.

Benefits of providing this service 

Many people go to their GPs as a familiar route to seek help, but often the problem is not just a medical need – this is when the social prescribing route will be offered. 

Evaluations of local social prescribing schemes have reported reduced pressure on NHS services, with reductions in GP consultations, A&E attendances and hospital bed stays for people who have received social prescribing support.  

How do I access social prescribing?

Fill in the online contact form, stating your interest in the social prescribing service, or speak to your GP practice staff who will be able to directly refer you to a social prescribing link worker.

Community Pharmacist Consultation Service

To improve access for patients to GP surgery appointments. We aim is to signpost patients to the most appropriate healthcare professional or service, which may be a GP surgery or a pharmacist.

This will also help us to free up GP surgery appointments for people with more complex health needs and ensure that everyone gets treated at the right time, by the right healthcare professional.

Please check your symptoms at Get help for your symptoms - NHS 111

All GP surgeries are required to give all patients in England online access to new information as it is added to their GP health record.

Patients with online accounts, such as through the NHS App, should be able to read new entries, including free text, in their health record. This applies to future (prospective) record entries and not historic data.

These pages provide support and guidance for primary care teams, staff working in other health and care services, commissioners and voluntary organisations.

Patients wanting to find out about accessing their GP health records can also visit How to get your medical records. 

Find out more about these changes and why they are being made. 

If you would like further help accessing the NHS App please use the link below.

NHS App help and support - NHS (www.nhs.uk)

If you require any historical information from your records, please ask a receptionist for a Subject Access Request form. Please complete this form and return to the surgery. This is then approved by a GP who may wish to call the patient before releasing any copies of notes. We advise these requests can take up to 28 days due to the amount of work involved. 

Winter Pressures

Winter is the busiest period for the NHS, with increases in the number of people needing help across all services. Throughout Humber and North Yorkshire, accident and emergency departments in the region’s hospitals have been extremely busy.

Using services wisely can help to reduce pressure on the NHS and may help patients to be treated sooner than attending local hospital emergency departments, allowing medical staff to focus on treating those people who need it most.

To help staff prioritise care for those who are sickest and most vulnerable, the NHS is urging people who need urgent medical help to use NHS 111 via phone, the NHS App or online to 111.nhs.uk.

Highly trained advisors at NHS 111 will assess and direct people to the most appropriate local service, including urgent treatment centres, GP practices, and consultations with a pharmacist. If needed, staff can also arrange a call back from a nurse, doctor or paramedic.

NHS 111 is an easy and convenient way for people to get urgent help for a wide range of health problems from the comfort of their own home.

However, people should still call 999 or go to A&E in an emergency – when someone is seriously ill or injured and their life is at risk.

Please support your GP surgery by having the Flu vaccines with us.

Please use the Request an appointment link above or book in person at one of our reception desks if you would like a pre bookable appointment.

Walk-in appointments are available at the Cambridge Avenue site for all patients eligible for a flu vaccine. Please alert reception when you arrive and you will be called through for your vaccination as soon as possible.

Available Mon-Fri at Cambridge Avenue Medical Centre.

Thank you

Important information for patients currently on hospital waiting lists

The NHS has been working hard to address the backlogs built up during the COVID pandemic. As part of these plans, the NHS will be proactively contacting patients who have been waiting a long time for NHS funded treatment to remind them of their right to request to move to an alternative hospital where they may be seen quicker.

From Tuesday 31st October new digital portal called the Patient Initiated Digital Mutual Aid System (PIDMAS) will be introduced. Patients who have been waiting 40 weeks or more can use this portal to request an alternative choice of hospital.

Any patient who is eligible will receive either a SMS text message or a letter from their current hospital explaining how to request to choose a different hospital. Please do not contact the practice regarding this process as we have no information regarding individual patients. The hospital will contact you if you are eligible. Please do not contact them either. Further information about alternative choice is available on hospital websites.

Telephone Lines

Our telephone lines remain very busy, we continue to experience high demand on our telephone lines.

First thing in the morning is considered a peak time for the practice, if your request can wait please contact the practice at an alternative time.

The staff will answer your call as soon as they can. 

The practice has had additional lines installed to help with this, and employed further staff members to cope with the demand.

Why not save time and try our new online consultation form, you can request to book an appointment, cancel an appointment, request fit notes, test results, submit medication queries as well as look at self help information. Or for any minor health concerns you can contact a local pharmacy (see above information)